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Customer Care

Dhani Game Customer Care

Problems with a Dhani Game account — a login that will not work, a deposit that has not shown up, a withdrawal still pending — are solved by the platform's own support team, inside your account. This page shows how to reach it, what to send so the first reply fixes things, and which "helplines" to ignore.

Official Support Channels

  1. In-app support or live chat. After logging in, open the support, help or chat icon in the app or mobile site. This is the channel that can see your account and payments, so it is the right place for anything involving money.
  2. Support from the login screen. If you are locked out, use Forgot Password first; if that fails, look for the help option on the sign-in screen and identify yourself with your registered mobile number.
  3. Links inside the app. If the app links to an official announcement or support channel, open it from that link. Do not search for it by name — lookalike channels exist.

This website, dhanigame.uk, is an information site about the brand. It cannot see accounts, reverse payments or change balances, so please do not send personal or banking details here.

Help by Topic

Login & OTP

Forgotten password, OTP not arriving, locked account or “account not found”.

Login & register guide →

App installation

APK will not install, the app closes on launch, or you are not sure the file is genuine.

App download guide →

Deposits

UPI payment debited but wallet not credited, or a payment page that will not load.

Deposit guide →

Withdrawals

Bank details, pending payouts, and what to check before raising a ticket.

Withdrawal guide →

Gift codes & promotions

A code that will not redeem, or a promotion that did not credit.

Gift code guide →

Game rules

How a Wingo, lottery-style, Teen Patti or Rummy round is settled.

How to play →

What to Send With Your Request

A complete first message saves a day of back-and-forth. Include:

  • Your registered mobile number (never the password).
  • For a payment: the UPI transaction reference (UTR), amount, date and time, and a screenshot of the success screen.
  • For a withdrawal: the request time and the status shown in your account.
  • For an app problem: your phone model, Android version and a screenshot of the error.
  • For a gift code: the code, where you saw it announced, and the error message.

Send everything in one message and keep the same chat thread open; opening several new tickets for one problem usually slows the answer down.

Fake Helpline Numbers

Searching for a "customer care number" often surfaces phone numbers posted by strangers. They tend to follow the same script: they ask you to install a screen-sharing app, read out an OTP, or pay a "refund fee". Genuine support will never do any of these.

  • Never share an OTP, password or UPI PIN with anyone.
  • Never install remote-access apps at someone's request.
  • Never pay money to receive a refund or a withdrawal.

Customer Care FAQ

What is the Dhani Game customer care number?
There is no public phone line to rely on: help is provided through the chat or help option you see once signed in. Numbers posted in comments, videos or search adverts claiming to be a helpline are not verified by this site and are a common route for fraud.
How do I contact support if I cannot log in?
Try the Forgot Password flow first, which resets access through an OTP to your registered number. If you still cannot get in, open the platform in a browser and look for the support option on the login screen, and keep your registered mobile number ready so the account can be verified.
My deposit went through on UPI but the balance did not update. What should I send?
Send the UPI transaction reference (UTR), the amount, the date and time, and a screenshot of the payment success screen from your UPI app. Do not make a second payment while the first one is being checked.
Will customer care ask for my OTP or password?
Never. A real agent can solve your case without your password or any one-time code, so a request for either tells you the person is not support, however official the profile looks.
Can customer care pause or close my account?
Yes. You can ask support to pause or close the account if you want a break from play. The responsible gaming page also explains how to set your own limits.

Taking a Break

If play has stopped being fun, support can pause or close your account on request. The responsible gaming section covers warning signs and where to find free, confidential support. 18+ only. For money questions, the UPI deposit walkthrough and the withdrawal status explainer answer the common ones before you need to write in.